Who are our users?

An important part of building a user-centred website is understanding who uses the site and what their needs are. To do that, we need to know who exactly our users are. We start this by defining our key user groups. …

Content design for websites

Like many other organisations (including the NHS and Gov.uk), the Scottish Parliament wants to take a new approach with its new website (https://beta.parliament.scot/). This new, user-centred approach means we will create information for the site in a new way. For …