2020 has changed how we work and interact with people in almost every way. My role at parliament is a Visitor Services Officer. Visitor Services revolves around public interaction. We answer questions over the phone and face to face every …
Last week the Scottish Government introduced a Bill that would incorporate the United Nations Convention on the Rights of the Child (UNCRC) into Scottish law. The UNCRC is an international human rights treaty that covers all aspects of children’s lives. …
This summer, the Web Project has gone over to the dark side. Or dark mode, at least. Users on our beta site can now choose to use a dark mode design option. Dark mode allows you to choose if you …
Earlier this year, we began work on moving our committee information to Beta. A few months ago we reached a milestone for the web project when all 19 committees had their first presence on beta, displaying: membership contact details a …
The arrival of Covid-19 almost overnight means moving quickly to a new way of doing things in unfamiliar circumstances. So, how do we go about conducting user research in the middle of a global pandemic?
Getting feedback and making changes based on feedback is an important part of Agile working and continuous improvement. As well as user testing and interviews, all the pages on the Beta site have an option to leave on-page feedback, saying …
Determining our new navigation structure At the end of last year, we asked you to help us shape the content structure for the Beta website to ensure information across the site is as easy to find as it can be: …
An important part of building a user-centred website is understanding who uses the site and what their needs are. To do that, we need to know who exactly our users are. We start this by defining our key user groups. …
Committees at the Scottish Parliament look rather different just now. While work and meetings continue, some committees are now meeting remotely. They’re using video conferencing to continue their work, and ensure the public can follow what’s happening. If you’ve looked …
From 14 April, current and previous Bills for this parliamentary session (from 2016) will only be published on our new beta website: beta.parliament.scot. This is a significant milestone for the web project. Bills from previous sessions of Parliament will continue …
beta.parliament.scot