A new Scottish Parliament website

User Experience Methodology
The method we will be following to develop our online services with the users' experiences at the core.

The start of something new and exciting

Work is under way to develop a new website for the Scottish Parliament. Replacing our large, information rich site will be complex and we want to develop a plan that will make sure the work is successful.

There are two strands to our work.  We are defining a roadmap that will set out the steps that we need to take to move from our current platform to a new one. We are also reaching out to as many users as possible and conducting research to find out what you need from the website. Our goal is to ensure that your needs are our primary focus for designing the new site.

We will be guided in our work by the Government Digital Service standards. Many public sector website projects have used the guidance successfully and we plan to do the same. Where there is good practice and established processes that work elsewhere, we will use them. Reinventing the wheel isn’t something we plan to do.

User-led and informed by research (it is your Parliament and your website)

Our approach is user led. We believe that this is the only way that we will deliver the best experience to our various customer groups. That means considering how a user is engaged on all stages of their journey and then refining that journey to make it the best possible experience.

The outcome of our work will be a concept website that we know can be delivered technically – an Alpha version. We will also develop an Online Roadmap – a strategic website plan that sets out how we will tackle building the new website, or the Beta version, and eventually replacing the current site completely.

As part of our new online presence, we want to enable continuous research, testing and improvement, so that we can meet our users’ needs on an on-going basis – far beyond the lifetime of this project.

Why this blog?

Openness and transparency are key to this project, which is why we are publishing this blog. We hope that it will help you to follow the project’s progress. There will also be opportunities for you to get involved and we will promote them here.

Please get in touch if you have any questions or would like more information. And follow the blog to keep up with new posts!