Content design Archives - Page 2 of 2 - Improving our Digital Channels

Content design

Making our information and web services open for everyone

Mark Sproul , 26 March 2019 — Content design, User centered design

Here at the Parliament, we’re at the heart of politics and decision making in Scotland. Two of our key aims are to encourage more people to get involved in Parliament’s activities, and to make sure that anyone who wants to …

Why using plain English is about opening up not “dumbing down”

Mark Sproul , 1 March 2019 — Content design

“The parliament has a great reputation for being an organisation which promotes values of openness and transparency… it would be great if this ethos was translated and visible via the website.” (User research participant - web project) The first version …