The arrival of Covid-19 almost overnight means moving quickly to a new way of doing things in unfamiliar circumstances. So, how do we go about conducting user research in the middle of a global pandemic?
An important part of building a user-centred website is understanding who uses the site and what their needs are. To do that, we need to know who exactly our users are. We start this by defining our key user groups. …
Last month, we spoke to the Scottish Parliament’s senior management team about the user centred approach we follow for our new Beta website, and how user research feeds into this.
Every 3 weeks at the Scottish Parliament, we test our new website designs with the public (usability testing). We do this to gauge whether the new designs we’re producing for our Beta website are meeting the needs of our users. …
The English version of this blog 'Taking a user centred approach to Gaelic content' was published previously on the website. Anns a’ Ghearran am-bliadhna chuir sinn a-mach a’ chiad tionndadh de làrach-lìn ùr Pàrlamaid na h-Alba. Is dòcha gun cuala …
Because our users told us to, that’s why. As we’ve mentioned in previous blog posts we’ve chosen a user-centred approach to designing our new website. To do this, we interviewed people from across our different user groups to ensure we’re …
We’re redesigning our website to follow the Top Tasks model created by Gerry McGovern. Thanks to the 1,400 people who responded to our survey, we will be designing our first version of the new website (known as a Beta) around …
The Web & Online Roadmap is focussed on creating a more inclusive and user centric website. User needs are the key driver in how we move forward and this is demonstrated by the extensive user research that has underpinned the …
The Web & Online Roadmap sets out how we plan to redevelop the current Scottish Parliament online channels. It shows strategic tasks across twelve themes which will support the journey to replace the current website with a modern and sustainable …
The results The results are in! We’ve now got the results of the Scottish Parliament’s “top task” survey from February. This was about understanding how people use, and want to use, our website. The survey was open to all visitors …
beta.parliament.scot