2020 has changed how we work and interact with people in almost every way. My role at parliament is a Visitor Services Officer. Visitor Services revolves around public interaction. We answer questions over the phone and face to face every …
Committees at the Scottish Parliament look rather different just now. While work and meetings continue, some committees are now meeting remotely. They’re using video conferencing to continue their work, and ensure the public can follow what’s happening. If you’ve looked …
Like many other organisations (including the NHS and Gov.uk), the Scottish Parliament wants to take a new approach with its new website (https://beta.parliament.scot/). This new, user-centred approach means we will create information for the site in a new way. For …
We’re Amy and Rachel. Together we’ve worked in the Parliament for a combined total of 16 years in 10 different offices. Most recently, we’ve been in the committees and from there we’ve been seconded to the Web Project. We’ve been …
This blog post was written by Dawn Kofie. Creating effective products and services isn't just about knowing how to design websites and apps that make it easy for people to find, do and understand, what they need. An important part …
This blog post was written by Dawn Kofie. We’ve written about why we’ve used plain English on our new website. Here’s an overview of how we’ve made our content understandable and accessible. The main ways are by: Frontloading information This …
Here at the Parliament, we’re at the heart of politics and decision making in Scotland. Two of our key aims are to encourage more people to get involved in Parliament’s activities, and to make sure that anyone who wants to …
This blog post was written by Dawn Kofie. “The parliament has a great reputation for being an organisation which promotes values of openness and transparency… it would be great if this ethos was translated and visible via the website.” (User …
beta.parliament.scot