Creating effective products and services isn't just about knowing how to design websites and apps that make it easy for people to find, do and understand, what they need. An important part of this process is involving subject matter experts …
This blog was written by Anne Walker Before we launch anything new, we bring best practice to our designs and test them with a range of different people. But we know that once we make something live, there will be …
We’ve written about why we’ve used plain English on our new website. Here’s an overview of how we’ve made our content understandable and accessible. The main ways are by: Frontloading information This means putting the most important information and keywords …
Here at the Parliament, we’re at the heart of politics and decision making in Scotland. Two of our key aims are to encourage more people to get involved in Parliament’s activities, and to make sure that anyone who wants to …
“The parliament has a great reputation for being an organisation which promotes values of openness and transparency… it would be great if this ethos was translated and visible via the website.” (User research participant - web project) The first version …
Because our users told us to, that’s why. As we’ve mentioned in previous blog posts we’ve chosen a user-centred approach to designing our new website. To do this, we interviewed people from across our different user groups to ensure we’re …
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