The arrival of Covid-19 almost overnight means moving quickly to a new way of doing things in unfamiliar circumstances. So, how do we go about conducting user research in the middle of a global pandemic?
Last month, we spoke to the Scottish Parliament’s senior management team about the user centred approach we follow for our new Beta website, and how user research feeds into this.
Because our users told us to, that’s why. As we’ve mentioned in previous blog posts we’ve chosen a user-centred approach to designing our new website. To do this, we interviewed people from across our different user groups to ensure we’re …