https://blog-digitalparliament.scot/why-did-we-blend-top-tasks-2-and-3

Why did we blend Top Tasks 2 and 3?

Because our users told us to, that’s why.

As we’ve mentioned in previous blog posts we’ve chosen a user-centred approach to designing our new website. To do this, we interviewed people from across our different user groups to ensure we’re giving them the information they need in the format they want it in.

Part of understanding what works for our users is testing our designs - we call this usability testing. Typically, during a test, people will try to complete tasks while we watch, listen and take notes. Our goal is to identify problems our users have when completing tasks and determine their satisfaction with the website.

Our research had shown that the top three priorities were:

  1. Legislation
  2. What was said in parliament
  3. Parliamentary questions and answers.

During our usability testing, most users told us that what they expected to see within 'What was said in Parliament' was the same as what they would expect to see within 'Parliamentary Questions and Answers'.

Testing with a sample of our users means that we can identify these problems early on and take steps to correct them. So in response to our users feedback, and to rectify this problem, we merged the second and third tasks to create one task. This was initially called 'Parliamentary Business' but this title didn't work for our users so we tested a few options and the new title of merged Top Tasks 2 and 3 is: Parliamentary Debates and Questions.

The original design for the homepage started with three top tasks (left) but two of these tasks were then blended to make only two top tasks following user feedback (right).

Being user centred means we listen to our users and build something that works for them. We change our designs based on better understanding what the needs of our users are.

The final homepage design, with only two top tasks; Legislation and Parliamentary Debates & Questions.